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Too many people who work for government are not up to the task of interacting with the public. At minimum they need customer service training. At higher levels, they need to be proficient in public debate, public speaking and dealing with the press.
Too often state agencies are silenced by state politics, the politics of Federal agencies, and the relationship between government and vested interests (nuclear power, chemical companies, etc.). State agencies cannot truly represent the people and provide honest and straight forward answers when they perceive their hands are tied politically. This is detrimental to transparency and leads to an erosion of trust between ...more »