Records Management

Social Security and Medicare Should Treat Recipients With Respect

Social Security and Medicare seem to lack any type of central case hanlding and tracking system. Many larger corporations support an internal help desk accessible by web, telephone or chat. Each new incident is tracked and followed proactively until resolved or closed. An existing off the shelf system (best of breed) should be adapted to track all contacts with Social Security and Medicare, especially mailed documents ...more »

Submitted by (@clarkfrazier)


19 votes