Campaign: New Tools and Technologies

Communications systems _ IRS

You might check with Southwest Airlines, and find out how their anwering sytem works, or who is the party that does their contracting for their customer service system. The system will automatically redial your number with an available agent as soon as one is available. Yesterday, I spent almost 45 minutes waiting an IRSperson who could respond to a question (but not answer it, as it turned out). They were not aware ...more »

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