We need a website where citizens can publicly thank civil servants for taking the extra step.
Citizens who had a good or outstanding experience with a civil servant (or elected official) would be able to go to the site and put in a commendation. The commendation would automatically route (as appropriate) to the individual as well as the individual's supervisor.
In addition to creating incentives for government employees, such a site would both model expectations for others and share success stories that would improve confidence in government.
Social Web