New approaches, such as collaborative comment analysis or online multi-criteria decision support, are costly. They require an investment by the public in at least two ways (a) learning a new approach/interface and (b) giving the agency their trust that this new approach really will work better. It requires capitol investment. It requires investment in training and practice for staff and management. Agencies should think about new tools and approaches strategically and for the long-term, complete with evaluation and improvement, rather than for a single event or planning process.
Think of New Approaches as Social, Tech & Staff Investments—Long Term
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