It is not uncommom to challenge a public empoyee in reminding them they work for us the general public when we need them; And they will inform you they are not public servants and they are public citizens also!
Here is the problem, Any time you deal with a wide cross section of the general population you will enconter a wide range of challenging and demanding moments in individuals ( I am being to kind here, i know ); but; If you cant take the heat in the kitchen, you should get out; Or call the police to determine the level of challenge...Public servants have no right to re-construct themselves as something other than Public Servants to rationalize their innability to handle difficult public citizens.



Comments (1)
I have worked in the public and private sector and Human Resources. I can say without hesitation that the public servants, as you reference in your subject line; do not have a monopoly of being poor 'servants' of the general public.
If someone is not able to handle difficult people, where they work will not change the outcome/results. They will handle in the same manner in which they've been taught through their environment, culture, and/or training.