I'm using this approach in the city of Portland and have used it with geographically dispersed and local organizations (communities).
The first step is to build the stakeholder matrix by identifying the stakeholder groups, and their interests. Measurements are developed that support the interests. By considering all the major stakeholder groups a balance set of measurements can be established. It is very important that the interests be quantified where possible. One way to do this is ask the stakeholder what a perfect program would look like.
Often stakeholders are ignorant of other stakeholders and their interests.
The stakeholder matrix is also useful in inviting representatives to a conversations where the different perspectives are focused on a specific problem or question. I've used a World Cafe format with a graphic recorder and a narrative that captures the outcome.
Here's an example of an output from a community Healthcare conversation.
Comments (1)
This is interesting. Who is paying the bill at the end of the day? America is in a depression and bankrupt even though those words are being repressed so people won't feel bad until later on.
We are all stakeholders in OUR government. What happened that by 2009 we have to ask the state or federal government to do their job?