If you could talk to your phone and have it send a text message you could access data without being put on hold.
The resulting information could be texted back to your blackberry and saved.
You could send text messages much quicker, even if you have a fingering disability.
A library could receive a line of text messages and originate answers in text easily as well.
Combined with the fact that many cell phone companies provide unlimited texting for a real small amount of money and you can see it should have been done long ago.
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