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Idea#86

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Records Management »

Social Security and Medicare Should Treat Recipients With Respect

Why Is This Idea Important?: Improve the efficiency, timeliness and accuracy of processing Social Security or Medicare forms or issues. Treat beneficaries with respect. Adapt existing private sector technology to government. Save money modernizing the system now while idle resources exist in the economy. It is also important to use an off the shelf proven systems rather than design a grandiose system that may take years to implement and may never achieve any reasonable objectives.

Social Security and Medicare seem to lack any type of central case hanlding and tracking system. Many larger corporations support an internal help desk accessible by web, telephone or chat. Each new incident is tracked and followed proactively until resolved or closed. An existing off the shelf system (best of breed) should be adapted to track all contacts with Social Security and Medicare, especially mailed documents and forms. Calling Social Security about a problem should not result in someone saying, that there is no information available about matters or documents being processed at a local office. Every contact and document should be tracked and assigned to a new or open case. It should not be necessary to use the constituant services of a US Congress member or Senator to resolve routine paperwork stuck somewhere in the cumbersome and disjointed Social Security and Medicare system. To treat citizens this way is inefficient and disrespectful.

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Submitted by clarkfrazier 2 years ago

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Comments (3)

  1. Robert David STEELE Vivas said:

    This is down in the weeds. Transparency increases integrity, integrity comes with dignity for all.

    2 years ago
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  2. Gretchen Harwood said:

    The people I have had contact with at Social Security have all been hateful. That is no way to treat someone already experiencing hardship.

    2 years ago
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  3. Debra Bryant said:

    I agree. If you are of color, you are fine, if you are white, it aint happin!

    2 years ago
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